Job Summary: An Area Service Manager in the automobile industry is responsible for overseeing the service and maintenance operations within a designated geographical area. The role involves managing service teams, ensuring customer satisfaction, and optimizing service processes to meet organizational goals.
Responsibilities:
Service Team Management:
Supervise and lead a team of service technicians, advisors, and support staff.
Provide training and development opportunities to enhance team skills.
Customer Satisfaction:
Monitor and maintain high levels of customer satisfaction by addressing service-related issues promptly and effectively.
Implement customer feedback mechanisms to continuously improve service quality.
Service Operations:
Oversee the day-to-day service operations, including scheduling, work allocation, and resource optimization.
Ensure adherence to service standards and protocols.
Quality Assurance:
Implement and enforce quality control measures to ensure the accuracy and effectiveness of service repairs.
Conduct regular audits of service processes and documentation.
Technical Support:
Provide technical support to service teams, troubleshooting complex issues, and offering guidance on repair procedures.
Stay updated on the latest automotive technologies and industry trends.
Performance Metrics:
Establish key performance indicators (KPIs) and goals for the service department.
Monitor and analyze performance metrics to identify areas for improvement.
Inventory Management:
Manage parts and inventory levels to ensure timely availability for service repairs.
Implement efficient inventory control practices to minimize costs.
Regulatory Compliance:
Ensure compliance with industry regulations, safety standards, and environmental guidelines.
Keep abreast of changes in regulations affecting the automotive service sector.
Qualifications:
Education:
Bachelor’s degree in Automotive Technology, Business Administration, or a related field.
Experience:
Several years of experience in the automotive service industry, with a proven track record of leadership.
Technical Skills:
Strong technical knowledge of automotive systems and repair processes.
Familiarity with diagnostic tools and software.
Management Skills:
Leadership and team management experience.
Ability to motivate and inspire a service team.
Communication:
Excellent communication and interpersonal skills.
Ability to communicate technical information to non-technical stakeholders.
Problem-Solving:
Analytical mindset with strong problem-solving abilities.
Ability to make sound decisions in a dynamic environment.
Customer Focus:
Customer-centric mindset with a commitment to delivering exceptional service.
Ability to build and maintain strong customer relationships.
Travel:
Willingness to travel within the designated area.
Interested and qualified candidates should forward their CV to: Kingsley.o@bajajnigeria.com using the position as subject of email.
Apply via :
Kingsley.o@bajajnigeria.com