Position Description
The Area Business Manager (ABM) will directly manage a minimum of 5 Territory Sales Executives and support other FTEs within the business area, in meeting business area set goals and objectives, across all business channels – Retail, Partnership, PAYGO, and Collections.
Roles Responsibilities
Oversee and manage the business revenue of all channels and operational activities of the entire business area under coverage (A-Z of area management).
Responsible for onboarding and management of ECs, with the support f the TSEs.
Customer management and retention drive.
Giving direct support, supervision, and management of FTEs of the organisation across areas of coverage.
Training of FTEs (TSEs) and contract staff [SEPs and ECs] across the business area
Oversee activities of channel development, channel management, and TOMA across business areas.
Delinquency management.
Management of business partners, driving ROI and creating new business opportunities for the organisation.
Support HR in recommending quality candidates for resource gap closure where necessary.
Requirements
Desired Skills and Experience
Channel management skills.
Must possess a good knowledge of the business area under coverage
FMCG/Telecom/Insurance/renewable energy industry within South East, South South, and North zones of Nigeria – a proper understanding of a particular region (having worked there) will be an added advantage
Must possess a good passion for social enterprise and the development of people and the environment.
Good coaching skill is very necessary.
Good leadership and managerial skills from previous workplaces will be an added advantage.
Excellent people-to-people skills
Relevant industry knowledge in relation to the current role.
Strong mindset for continuous improvement and meeting or exceeding business-set targets and goals.
Must demonstrate complete discretion and confidentiality of business vital information.
Must have good knowledge of computer applications, such as MS Word, Excel, PowerPoint presentations, etc.
The candidate must demonstrate good problem-solving and decision-making skills.
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