Position Description
Main Purpose of the JobThe Applications Manager is responsible for providing applications and database development and support. This role also includes electronic channels integration and support, business intelligence and data analytics, and development of customer centric software solutions that fit an evolving technology landscape which is key to ensure that the company retains its position as the number one Pension Fund Administrator with the largest market share by delivering on its Unique Selling Proposition.Key ResponsibilitiesThe Applications Manager has responsibilities to the following key stakeholder groups:
Head E-Business & Applications• Regularly reports to Head E-Business and Applications on the status of assigned applications and projects.• Works with the Head E-Business and Applications to ensure the development and deployment of strategies aimed at the continual improvement of the company’ operational effectivenessBusiness Units• Provide robust client/customer facing applications for customer relationship management• Provide solutions to drive the business revenue targets• Provide technical advice on possible ways of reducing cost, delighting clients and achieving efficiency through the use of electronic channels.• Assist decision making by providing application data in an insightful manner using business intelligence and data analytics tools• Ensure adequate response to evolving technology landscape by researching and making known new methods of solving business unit challengesE-Business and Applications Unit • Works with E-Business and Applications team to ensure that business applications meet business needs• Designs and builds software products according to specification, and within the agreed time frame, adhering to best software development methodologies throughout the product development life cycle• Work as part of a team on projects assigned to other members of the unit• Conducting user acceptance testing on new software and patches to ensure that deployed software solutions meet the expected needs of the business units without errors.• Writing detailed user and system documentations for the operation of in-house developed applications• Updating, repairing, modifying and developing existing software and generic applications• Ensure regular revamp of the company’s website• Identification and resolution of all software vulnerabilities on new and existing software applications
Key Performance Measures (Highlights of current Performance Contract)• All Applications must be developed according to agreed application standards.• The Project Timeline must be realistic and adhered to. The documentation for each project and application should be complete and up to date.• SLA achievement on the helpdesk should be at least 95%.• Should ensure that Applications meet minimum security requirements according to IT standards• All new applications developed and changes must pass vulnerability assessment and signed off before deployment to live.• Proactive monitoring of channels to ensure constant availability of service to internal and external clients
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