Job Summary
As an IT Application Support Specialist – SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting our business operations across Nigeria. Your responsibilities will include:
Provide Level 2/3 SAP Application Support:
Troubleshoot and resolve complex SAP issues
Provide timely and effective solutions to user queries and incidents
Perform root cause analysis and implement preventive measures
Manage SAP Incidents and Service Requests:
Prioritize and manage incidents and service requests
Adhere to defined SLAs and KPIs
Escalate issues to relevant teams as needed
Job Description
Proficient in SAP Modules – PP, QM and MM
Good understanding of SAP Master data requirements
Prior experience in managing SAP service requests -L1 Tickets
Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
Have worked in some key projects – SAP, other applications
Good individual contributor and team player
Profile Description
Understand the SAP solutions
Understand the business processes on identified products
Provide training to core team, operational and support consultants
Understand new requirements from businesses, discuss with the central IT team on possible solutions and deliver the same under defined timelines
Prioritize initiatives every year in consultant with business and work with relevant stakeholders and delivery team to have them successfully implemented within defined timelines
Requirements
Bachelor’s degree in Computer Science, Information Technology, or related field
Minimum of 3-5 years of experience in SAP application support, preferably in a manufacturing or trading environment
Proficient in SAP Modules – PP, QM and MM
Good understanding of SAP Master data requirements
Prior experience in managing SAP service requests -L1 Tickets
Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
Have worked in some key projects – SAP, other applications
Good individual contributor and team player
Apply via :
careers.olamgroup.com
