Not specified
Key Objectives:
Software setup for new and existing clients on customer sites
Undertake user training on all aspects of the software
Recommend process improvements for clients to ensure they maximize the benefits of our solutions
Deliver projects following the Implementation Plans under the direction of Project/Product Manager
Communicate with clients appropriately and manages client expectations to ensure that the client implementation is a success
Stay up to date with software changes
Provide advice and guidance to customers on system usage
Recommend and improve working methods for the client to ensure that the software is being fully utilized
Assist the product team with developing system documentation as required
Assist the product team with developing training materials as required
Must be able to work alone or as part of a team.
A desire to succeed and see an issue through to resolution.
Manage the progress of a reported issue and provide resolution to the client.
Communicate a feature request to the Product Manager.
Troubleshooting and multi-tasking skills
Providing support to all clients remotely, via telephone or email, as well as onsite
Escalate prioritized issues to Product Manager based on SLAs
Good general IT abilities
Database knowledge is desirable
Conduct web-based and on-site software support, by request
Assist clients with software testing along with roll out and go-live activities such as data capturing
Experience Required:
Previous experience in accounting software consultancy / training / implementation role
A basic knowledge of accounting and financial processes
Ability to Demonstrate the Following:
Customer focused with a commitment to delivering a quality service
Commitment to delivering and maintaining high standards
Excellent communication skills with an ability to build rapport at all levels of an organization
Able to manage time efficiently and effectively
Work in both self-managing and team environments
Able to research and own an issue to resolution
Qualification:
BSc/HND
Accounting
Apply via :
https://www.myjobmag.com/job/102474/application-support-officer-accounting-integrated-software-services-limited