Venmac Hospitality Ltd is a hotel management company with experiences in the hotel industry ranging from Hotel management , hotel consultancy, Hotel Pre-opening services, Human Resource management, software & hardware deployment as well airbnb management.
We are looking for qualified applicants who have worked in the capacity of a manager, led teams and has operational competencies to join our unique team as a reservation manager at the heart of Owerri, Imo state.
Job Description
Handling all operational and administrative task for the apartment.
Respond to maintenance issues from time to time.
Warmly greeting and thanking guests in a sincere and friendly manner.
Coordinating with housekeeping staff to ensure clean, tidy, and well-furnished rooms to meet guests’ needs.
Confirming group reservations and organizing personalized services for VIP customers and event attendees.
Upselling additional facilities and services when appropriate.
Maintaining updated records of bookings and payments.
Efficiently checking guests in on arrival and out on departure.
Posting charges to appropriate guest accounts.
Anticipating and addressing guests’ needs, resolving problems, and handling complaints professionally.
Assisting the reservations manager with booking processes.
Collaborating with internal departments for seamless guest satisfaction.
Complying with company procedures and safety policies.
Performing daily checklist duties.
Providing information about the hotel, available rooms, rates, and amenities.
Responding to client complaints in a timely and professional manner.
any other task assigned by the management.
Requirements:
A degree in Hotel Management is a plus.
Excellent communication and organizational skills.
Previous work experience as a Hotel Front Office or Guest Service Agent, Receptionist, or similar role.
Familiarity with hotel reservation software, such as Opera, Micros, etc.
Understanding of travel planning websites like Booking and TripAdvisor.
Customer service attitude
Interested and qualified candidates should forward their CV to: venmachospitality@gmail.com using the position as subject of email.
Apply via :
venmachospitality@gmail.com