Job Purpose The purpose of this role is to oversee the delivery of, and deliver, the SAA product and services to the travelling public, manage the Muritala Mohammed International Airport activities through planning, controlling organising and delegation to obtain maximum productivity Duties & Responsibilities
Lead and supervise the Muritala Mohammed International airport staff to deliver excellent customer service and achieve team objectives.
To manage the Muritala Mohammed International airport so that all scheduled flights depart on time, efficiently and effectively.
Maintain good relationship with airline stakeholders
Knowledge:
Knowledge of Windows based software including Microsoft Outlook, Power Point, Word, Access and excel
Comprehensive knowledge of the airlines operations, sales processes, distribution channels, CRS’s, fares, call management reporting, and working knowledge of the Internet/E-commerce
SAA Products and Services and related policies i.e Loyalty Programme: Voyager policies and procedures
Understanding of Reservation related systems and read a ticket
Awareness of the South African and Nigeria travelling public’s business and social cultural environment
Qualifications and Other Requirements
High school qualifications or proven track record in an airline traffic and ground-handling department
A proven track record in airline airport operations
Proficient knowledge of Windows based software including Microsoft Outlook, Power Point, Word, Access and excel
English fluency (Speak, read and write)
Airline related qualifications: Customer Service plan, Touch Points, Cargo 1 and 2, DGR – Awareness, Special Cargo handling.
Interested and qualified candidates should send their Application letters together with detailed Curriculum Vitae and copies of relevant certificates to: ugonnaohia-maurice@flysaa.com
Apply via :
ugonnaohia-maurice@flysaa.com
