Responsibilities:
Implement and monitor the client’s Power Tool Division Service Policies in the region Africa West
Discuss plans, to establish & maintain the best After Sales Service for power tools, in each market
Responsible for After Sales Service of the region
Supervise the After Sales Service workshop and network of our appointed sole importers / agents / partners
Conduct regular service audits, develop and implement improvement plans together with partners
Availability to travel regularly to assigned countries
Qualification and Experience:
Graduate in mechanical/electrical or service engineering or equivalent
Minimum 3 years in electrical services or management experience as national service manager or workshop manager
Good planning & organizational skills
Ability to manage multi-cultural work force
Coaching & training skills, fast decision making
Target setting & performance monitoring skill
Thorough technical knowledge on power tools & usage
Service & commercially oriented
Fluent in English, French is desirable, German is a plus
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