Do you have a passion for working with victims of sexual assault, domestic violence, and sex trafficking? If you are, you could be our next ADMINISTRATIVE ASSISTANTÂ at WARIF.Our client, Women at Risk International Foundation (WARIF) is about to implement programs to promote and protect the rights of women and girls in Nigeria. One of which is to provide support services to victims of sexual assault, domestic violence, and sex trafficking. As part of its objectives, WARIF is establishing a Sexual Assault Referral Centre(SARC) in Lagos to provide urgent medical care, psychosocial counselling services and referrals for Legal and other related services to survivors of sexual assaults, domestic violence, and sex trafficking.RESPONSIBILITIES
To support the SARC Centre Manager in tasks relating to the SARC Centre
Maintain confidentiality in all aspects of patient, staff and agency information
Maintain confidentiality as required within the role and to be able to work on issues of a sensitive or confidential nature in a confident and capable manner
Deal with highly sensitive and confidential enquires and patient information appropriately and within the boundaries of information governance
Maintain electronic and hard copy filing systems
Answer and transfer telephone calls
Maintain office supply inventories
Open, sort and distribute incoming correspondence, including faxes and email
Co-ordinate local complaints and concerns, including logging complaints, typing up complaint responses etc.
Perform specific and general clerical duties to include, but not limited to, use of clinical IT systems, reporting and monitoring, setting up clinical templates
File and retrieve organisational documents, records and reports
Order office stationery and other supplies within approved procurement system
Support the service and take notes and organise distribution of agendas and minutes
Assist with overall maintenance of the organisation and its offices
Liaise with external service providers
To undertake general administrative work, including dealing with healthcare professionals, other professionals over the telephone or face to face
To prioritise own workload but refer to line manager for problems with conflicting priorities
Uphold and adhere to corporate policies and protocols
Other duties as assigned by line manager
SKILLS AND COMPETENCIES
Intermediate IT skills, ability to use Word, Excel, PowerPoint and Outlook packages
Good written & oral communication skills
Problem-solving skills
Prioritising diverse workload often under pressure
EDUCATION AND EXPERIENCE
Degree/Higher Diploma in social sciences or related field
At least 2-3 years experience working in an administrative capacity preferably in a nongovernmental organization.
Knowledge of gender-based violence issues in the Lagos context
Experience of healthcare sector background
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