Job responsibilities
Administrative Support
Receive and respond to incoming calls, messages, and emails.
Coordinate and manage schedules for staff members in collaboration with the Nurse supervisors.
Maintain accurate and up-to-date patient records, files, and databases.
Operational Support
Process new patient intake, including payment and demographics with the Nurse supervisors.
Provide administrative support to staff including preparing reports and documents during onboarding.
Identify and report potential risks, participating in quality improvement initiatives.
Financial and Billing
Assist with billing and claims processing, ensuring accurate and timely payments.
Post payments and adjustments to Operations/ CEO, maintaining accurate financial records.
Provide excellent customer service to patients, families, and team members.
Work collaboratively with the administrative team, healthcare professionals, and other staff.
Assist with special projects, including marketing initiatives, community outreach, and quality improvement activities.
Education and Certification
University Degree Preferrably in a related field, such as healthcare administration, business, or communications.
Certifications: Relevant certifications
Experience and Skills
1-2 years of administrative experience in a healthcare setting
Proficient in Microsoft Office, electronic medical records (EMRs), and other software applications.
Excellent verbal and written communication skills, with ability to interact with patients, families, and healthcare professionals.
Strong organizational and time management skills, with ability to prioritize tasks and manage multiple projects.
High level of accuracy and attention to detail, with ability to maintain confidentiality and handle sensitive information.
Ability to work collaboratively with the administrative team, healthcare professionals, and other staff.
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Interested and qualified candidates should forward their CV to: engage@weoutsourceafrica.com using the position as subject of email.
Apply via :
engage@weoutsourceafrica.com