Key Responsibilities
Develop and execute the organization’s learning and development strategy, aligning training programs with business goals and hospitality standards.
Create and implement leadership development programs to ensure a strong pipeline of future leaders within the organization
Oversee the design, delivery, and evaluation of training programs, workshops, and e-learning modules for employees across various departments, including guest services, food & beverage, housekeeping, and more.
Work closely with department heads to identify specific training needs and tailor programs to meet departmental and operational goals.
Ensure training programs are designed with measurable outcomes and aligned with hospitality service standards and organizational objectives.
Facilitate career development opportunities for employees, offering clear career paths and development plans in collaboration with department managers.
Track employee progress and provide regular feedback and coaching to encourage skill development and career growth.
Implement and manage employee mentorship programs to support personal and professional development.
Measure the effectiveness of learning programs through participant feedback, performance metrics, and KPIs such as employee satisfaction, training completion rates, and operational improvements.
Regularly report on training outcomes, learning initiatives, and the overall impact on organizational performance to senior management.
Requirements
Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, Education, or any related field.
5+ years of experience in learning and development, training, or a related role
Prior experience in leadership roles, ideally within a hotel, resort, or restaurant environment.
Certifications in Learning and Development or Training (e.g., Certified Professional in Learning and Performance, CPTM) is preferred
Strong leadership and communication skills.
Apply via :
alanandgrant.zohorecruit.com