Supervision
under the direct supervision of deputy meal manager
under the technical supervision meal manager
under the overall supervision meal coordinator
overall mission1- general objectivethe accountability officer will work under the direct supervision of the deputy meal manager in the coordination office based in maiduguri with travel tbases as needed. The accountability officer will be responsible for ensuring the complaints handling mechanism is in place across pui projects. S/he will be responsible tfulfil requirements under the hap humanitarian accountability partnership (hap) standards especially in regards tinformation sharing, beneficiaries’ participation, complaints and response mechanism and accountability in monitoring, evaluation, accountability and learning.S/he will ensure clear and transparent rules for raising and processing complaints are established and that complaints are recorded and addressed by relevant parts of pui within a reasonable timeframe and will utilize the information received through the feedback channel tproduce periodic reports and analysis that can strengthen programming and increase overall organizational accountability.2- responsabilities and tasksrole and responsibilities
management: provide technical assistance tensure that the pui accountability framework is integrated throughout the project cycle (design, implementation and monitoring and evaluation) across all projects.
Human resources: s/he will build capacity of implementing project teams tmainstream and develop accountability practices and mechanisms intprogramming.
Logistics and administration: lead the logistic and administrative duties related tmanaging a complaints and feedback mechanism.
Specific objective and linked activities
1. Mission support of accountability activities
establish a complaints and feedback mechanism (cfm) in each project based on the highest levels of integrity which beneficiaries will trust and ensures that they can make confidential complaints and be confident of the response processes.
monitor complaints received and response (follow-up) processes through developing and maintaining a tracking mechanism.
ensure that feedback is routinely recorded, reviewed and responded timely in line with feedback mechanism guidelines.
be the first point of contact for beneficiary, staff and stakeholder complaints.
maintain and update the cfm database; and provide timely update tproject staff based on the nature of feedback.
analyze patterns and trends in complaints thelp improve programming.
generate periodic reports and share with project teams and the meal department.
conduct periodic field visit tensure that accountability systems are in place and the necessary support is provided as needed.
review accountability systems periodically and update any changes if deemed necessary in consultation with the meal coordinator.
participate in internal and external meetings related thumanitarian accountability.
any other duties as may be assigned by the line manager;
2. Capitalization/institutional knowledge building
lead in developing a responsive, functional and appropriate feed backing mechanism which can improve current project implementation and guide future programming.
provide support tprogramme managers in reviewing information across projects, tensure that feedback and complaints are taken intaccount in programme management decisions.
identify and formulate accountability findings, lessons learned and recommendations tbe integrated intplanning and reporting efforts of pui project activities.
3. Communication & follow up
inform communities regarding their right tbe consulted, make complaints and provide feedback tpui on its activities.
communicate and disseminate complaints handling procedures, policies and tools tbeneficiaries, project staff and other stakeholders.
The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.
mainstreaming accountability intall stages of the project cycle.
ensuring improvements in project design by listening and responding tviews of beneficiaries, stakeholders and partners.
adhering thap standards especially in regards tinformation sharing, beneficiaries’ participation, complaints and feedback mechanism and accountability in monitoring and evaluation.
Qualificationsmandatory requirements
language skills: fluent in english, hausa and kanuri mandatory (speaking/reading/writing);
education degree: university degree
preferably in statistics, information management, management, social sciences or related fields.
Work experience: minimum of three (3)
years’ experience working with ngos or government agencies in planning, monitoring and evaluation and implementation of accountability programming in humanitarian or development programs.
Knowledge and skills: strong analytical and critical thinking skills and ability twork in a diverse team and manage complex and sensitive organizational relationships.
Computer skills:competence in using information technology including experience with word-processing, spreadsheets and database software.experience using spss, stata or epi infis desirable. Other
ability treceive and handle confidential and sensitive information.
proven interest and commitment thumanitarian and development principles and a demonstrable understanding of conflict/post conflict development contexts.
strong motivation thelp people in needs.
Transversal skills:
well organized and attention tdetails.
reliable and rigorous.
ability tanalyze and suggest improvement.
autonomy, neutrality, hard worker.
able tmanage stress and pressure
go to method of application »
Use the link(s) below to apply on company website. Use the emails(s) below to apply Fill the form and make sure to mention in the form the reference of the position you are applying for,If pre-selected you will be contacted shortly by the HR department.
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