JOB PURPOSE• Perform client on boarding processes primarily related to account opening (AO) and CDD• Be the librarian & soft copy custodian for AO and CDD related documents• Identify and escalate blockages in the on-boarding process
KEY RESPONSIBILITIESClient On boarding• Follow-up and collect documents from client (depending on client sensitivities) ensuring the “Once to Client” rule is adhered to as much as is practical• Review documentation received from Client/ RM/ CCM to:• Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards)• Ensure documentation “completeness” (i.e. that all documents required for AO or CDD/ GIC have been obtained and all required fields in AO form are filled in)• Scan, upload and correctly tag the documents per global documentation standards• Initiate and track CASA Account opening with identified account opening partners• Ensure handover of physical documentation for archival as per local requirements• Inform product partners on completion of CDD to commence downstream implementation of facilities & accounts, track progress/ completion and report status to interested parties.• Support GIC/ network account opening related process as appropriate• Track TAT on E2E client on boarding process, identify blockages/ hotspots and timely escalationsCDD/ GIC Review• Identify missing/ additional documents required for CDD/ GIC reviews• Follow-up and collect documents from client (depending on client sensitivities)• Review documentation received from Client/ RM/ CCM to:• Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards)• Ensure documentation “completeness” (i.e. that all documents required for CDD obtained)• Scan, upload and correctly tag the documents per global documentation standardsOthers (Document Management, MIS & Process Insights)• Track document expiry/ document update triggers and action document collection from client• Manage document inventory and enable retrieval of AO and CDD documents• Maintain relevant MIS on E2E account opening and CDD process (from client request to confirmation to client on account opening)KEY RELATIONSHIPS FORInternal-• RM/ CCM• CET Team• Product Partner Implementation Team• Core account opening teamClarifications, status updates, escalationDocumentation clarificationsCoordinating downstream documentation requirementsTracking account opening and doc archivalKEY MEASURABLES – To be read with individual Job Objectives Fast TAT on account opening and CDDs Improved retrieval of AO and CDD documents Improved client experience through reduction in rework rates for GICs/ CDDs Diversity & Inclusion Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
go to method of application »
Apply via :
