JOB PURPOSE
Perform client on boarding processes primarily related to account opening (AO) and CDD
Be the librarian & soft copy custodian for AO and CDD related documents
Identify and escalate blockages in the on-boarding process
KEY RESPONSIBILITIES
Client On boarding
Follow-up and collect documents from client (depending on client sensitivities) ensuring the “Once to Client” rule is adhered to as much as is practical
Review documentation received from Client/ RM/ CCM to:
Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards)
Ensure documentation “completeness” (i.e. that all documents required for AO or CDD/ GIC have been obtained and all required fields in AO form are filled in)
Scan, upload and correctly tag the documents per global documentation standards
Initiate and track CASA Account opening with identified account opening partners
Ensure handover of physical documentation for archival as per local requirements
Inform product partners on completion of CDD to commence downstream implementation of facilities & accounts, track progress/ completion and report status to interested parties.
Support GIC/ network account opening related process as appropriate
Track TAT on E2E client on boarding process, identify blockages/ hotspots and timely escalations
CDD/ GIC Review
Identify missing/ additional documents required for CDD/ GIC reviews
Follow-up and collect documents from client (depending on client sensitivities)
Review documentation received from Client/ RM/ CCM to:
Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards)
Ensure documentation “completeness” (i.e. that all documents required for CDD obtained)
Scan, upload and correctly tag the documents per global documentation standards
Others (Document Management, MIS & Process Insights)
Track document expiry/ document update triggers and action document collection from client
Manage document inventory and enable retrieval of AO and CDD documents
Maintain relevant MIS on E2E account opening and CDD process (from client request to confirmation to client on account opening)
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