Account Manager – West Africa

Job description Listing Info
The Account Manager- West Africa reports to the SVP Sales.
This newly created role is responsible for managing all customer relationships at executive and operational level across various mobile operator accounts in West Africa.
The key purpose is to develop and execute on the accounts plan by defining all key growth sales strategies, tactics and action plans required to achieve all the key objectives (financial, operational and customer satisfaction).
The Account Manager -West Africa acts as the main interface for all communications, coordinating issues and functioning as the main escalation point between Upstream and the customer.
This role is based in Lagos, Nigeria and a relocation package, including housing and driver may be included.
Key Accountabilities
Responsible for dedicated accounts in West Africa
Deliver the target financial performance from the accounts (Revenue, EBITDA)
Manage the complete P&L, business and marketing plans for the account
Ensure completion of all project related activities
Expatriate preferred
Knowledge, Skills And Experience
At least 4 years’ experience (within the VAS and Telecommunications sector)
Combined experience of at least 8 years in sales, or account management
Demonstrated understanding of VAS products
Understanding of business and proven track record of managing major operators in Africa
Proven experience of engaging with ‘C’ level contacts
Ability to map out mobile operator’s organization structure and political power base
Organized and structured thinking for planning and execution purposes
Leadership and gravitas to effectively conduct business activities
Salesmanship and effective communications
Time management (ability to work alone and develop own daily/weekly agenda)
Personal Characteristics:
A self-starter with high attention to detail
Great team work and collaboration spirit
Strong willingness to relocate and gain international experience
Drive, self-confidence and resourcefulness
Proven ability to make an impact internally and externally
Vision, positive attitude, lateral thinker and ability to think outside the box
Analytically minded and able to engage with and utilise others to deliver targets
Great people skills , proven ability to make friends and develop informal links within clients
Salary & Benefits We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. By joining Upstream you will be part of a young, creative and dynamic company undergoing rapid growth and transformation into a global market leader.