Account Manager Service Manager

Aug 15, 2018

Department: Business Development Group Reporting to: Business Development Manager: SME& Large Enterprise Employment Type: Permanent Job type: Full-time Band: Band H Key Roles

The Job holder is responsible for Sales/Sales Management for both new business development and management and growth of business in existing clients.
Develop relationships with customers for future development.
Maintain strength of Vodacom image and quality in front of Customer.

Key Responsibilities

Identify sales prospects
Prospects aggressively and develops new customers through networking, referrals, company lead generation and cold calling and follows up appropriately to obtain appointments.
Identify new business and ways to increase revenue share of within existing accounts.
Monitor account performance and ensure that the set targets are met.
Maximize customer satisfaction by developing and maintaining excellent relationships and effective communication channels.
Manage the customer relationship for assigned accounts and develop revenue stream
Be both proactive and reactive to the customer’s needs and actively manage/monitor their performance (conduct and facilitate regular client visits.)
Monitor account performance and ensure that the set targets are met.
Prepare necessary reports (RFP’s, Metrics, Periodic Business Reviews) and maintain in company database. Provide monthly reporting of revenue intake and closed sales to Business Development Group General Manager.
Maintain complete customer files and maintain appropriate customer and prospect information into the company contact management database.

Communication and Work Relationship:

Demonstrate ability to interact and cooperate with all company employees.
Build trust, value others, communicate effectively and politely with mutual respect
Maintain professional internal and external relationships that meet company’s core values.
Proactively establish and maintain effective working team relationships with all other departments.
Have a good understanding of customer and market dynamics and requirements

Innovation and change:

Acts as voice of the customer within Vodacom to ensure that customers views and needs influence our marketing mix including product / proposition
Supported by Innovation Workshops and Forums, introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issues.

Qualifications

The preferred candidate must have Bachelor’s degree from a reputable university. An MBA will be an added advantage.
The job requires 3-4 years post NYSC sales working experience, successful key accounts/enterprise solution selling preferably in the Telecoms industry.
Experience in managing strategic business across public and Enterprise sectors will be of advantage
Deep knowledge of mobile enterprise and fixed enterprise business in sales, business development, operations and technical sales is required

Competencies Knowledge:

Deep understanding of the Nigeria Public Sector, Customer business, its market and industry alongside key decision-makers and influencers in account organisation
Develop account Plan which is shared within Vodacom and ideally with customer
Set-up long-term relationship strategy including involvement of Vodacom C-levels; this includes C-level briefings and De-briefings
Develop a Winning Complex Sales (WCS)) opportunity roadmap for each relevant top tier opportunity
Setup and maintain Share-of-Wallet report together with customer contracts and expiration.

Key strengths:

Business relationship management skills.
Excellent negotiation skills.
Excellent communication skills
People management.
Proven sales and business networking skills.
Strong quantitative and Business analysis skill.
Attention to details.

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Apply via :

Applicants should send their CV’s to: careersng@vodacom.com and tell us why your talents are good match for our opportunity.

https://www.myjobmag.com/readjob/57488/jobs/latest-vacancies-at-vodacom-nigeria