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Head – Call Centre
Job Details 1 Receive calls from members or employer groups and providers and prospective clients2 To receive calls from providers and have first call resolution on pre-authorization queries for limited and straight forward cases or route the query to the correct department for call resolution3 To receive Employer group calls and to resolve queries relating…
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Head, Call Center
Job Details: HMO Call centre experince required. Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by…