• Channels Operations Support

    Job Summary Manage the usage support of the bank’s digital channels and platforms to ensure smooth operations and customer’s satisfactions of the channel’s platforms and experience. Job Details Train bank staff and customers on the use of digital banking channels Troubleshoot login issues, transaction failures, and connectivity problems with vendors and internal team Escalate complex…

  • Dispute Resolution for NIP, Card, and Bill Officers

    DUTIES & RESPONSIBILITIES Review transaction details and supporting documents to determine the validity of disputes and chargebacks. Liaise with customers, merchants, and financial institutions to gather required evidence and facilitate resolution. Ensure all chargeback and dispute cases are logged, tracked, and resolved within stipulated timelines. Collaborate with fraud prevention teams to identify trends and mitigate…

  • Legal Officer

    Job Summary To provide support to the Head, Legal in all matters of legal nature and ensure effective management of legal and contractual risks. Job Details Conduct thorough legal research on relevant laws, regulations, and precedents. Analyze legal documents and provide clear and concise legal opinions. Stay updated on changes in legislation and regulatory requirements…

  • Relationship Manager – Deposit Mobilization

    Relationship Manager – Deposit Mobilization

    Market and sell bank’s products; recruit clients, register and maintain corporate/deposit (overdraft) accounts. Engage in growing deposit portfolio, and mobilise cash as a boost to liquidity ratio. Implement in full, a retail banking system, which includes the sale of POS, ATM cards and other e-transactions with a view to optimize profitability for the bank. Marketing…

  • Database Administration Officer

    Database Administration Officer

    Key Responsibilities: Database Installation & Configuration: Install, configure, and maintain database software and related tools. Deploy database updates, patches, and upgrades. Manage database instances and schemas. Database Monitoring & Performance: Monitor database performance and identify potential issues. Analyze database logs and performance metrics. Implement performance tuning and optimization measures. Proactively identify and resolve database bottlenecks.…

  • Application Development Officer

    Application Development Officer

    Key Responsibilities: Requirements Gathering & Analysis: Collaborate with business analysts and stakeholders to gather and analyze user requirements. Translate user requirements into technical specifications. Application Design & Development: Design and develop software applications using appropriate programming languages and frameworks. Specify the relevant languages and frameworks used by the organization (e.g., Java, .NET, Python, JavaScript, React,…

  • IT Quality Assurance Officer

    IT Quality Assurance Officer

    Key Responsibilities: Test Planning & Design: Develop and execute test plans, test cases, and test scripts based on requirements and specifications. Design and implement various testing methodologies (e.g., functional testing, performance testing, usability testing, security testing) as appropriate. Create and maintain test data. Test Execution & Reporting: Execute test cases and document test results. Identify,…

  • Business Process Analyst Officer

    Business Process Analyst Officer

    Key Responsibilities: Process Documentation & Mapping: Assist in documenting current (“as-is”) business processes, creating process maps, workflows, and supporting documentation. Maintain a repository of process documentation. Data Gathering & Analysis: Collect data related to business processes through interviews, surveys, and other methods. Assist in analyzing process performance data to identify trends and areas for improvement.…

  • Head of Department, Business Process Management

    Head of Department, Business Process Management

    Key Responsibilities (with a banking focus): Process Analysis & Documentation (Banking Context): Map and document critical banking processes like loan origination, KYC/AML checks, account opening, and transaction processing. Identify bottlenecks and inefficiencies that impact customer service, operational costs, or regulatory compliance. Model “to-be” processes that incorporate best practices, automation, and regulatory requirements. Process Improvement &…

  • Head of Unit, Database Administration

    Head of Unit, Database Administration

    Key Responsibilities: Strategic Planning & Management: Develop and implement the database administration strategy in alignment with the organization’s IT strategy and business objectives. Plan and budget for database infrastructure, software, and resources. Lead and manage the Database Administration team, including recruitment, training, performance evaluation, and mentorship. Establish and maintain database standards, policies, and procedures. Database…