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Community Manager
Job Description: As a Community Manager at FairMoney, you will be responsible for engaging with customers, fostering a strong online and offline community, and ensuring a positive brand experience. You will actively manage and grow our social media presence, respond to customer inquiries, and create meaningful interactions that strengthen customer loyalty. Your role will be…
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Collections Specialist, SME
As a Collections Specialist (Merchant Lending) at FairMoney, you will be responsible for mainly, but not limited to:- Engage defaulting customers (agents and merchants) through the telephone, e-mails, and other legal means to demand payments on overdue accounts. Maintain daily activity logs of the number of calls, right party contacts, promises to pay, and promises…
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Founder’s Associate
Key Responsibilities: As a Founder Associate, you will work on a variety of high-priority strategic projects across different areas of the business, reporting directly to the CEO and senior leadership. Your responsibilities will include: Strategic Problem Solving & Analysis: Identify, structure, and analyze complex business problems across various functions (e.g., product, operations, marketing, expansion). Develop…
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Head of Logistics
FairMoney Business empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities. We are looking to hire a Head of Logistics to join our team. The Successful hire will play a critical role in ensuring the smooth and efficient operation of our logistics processes. You’ll oversee inventory…
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Senior Business Analyst – Operations
Role Overview: The Senior Business Analyst – Operations will be responsible for conducting analysis across Supply Chain, Retention, and Onboarding teams under the operations umbrella. This role plays a key part in optimizing processes, identifying inefficiencies, implementing controls, and supporting strategic decision-making. The Senior Business Analyst will report directly to the Operations Director. Key Duties:…
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Team Lead – Customer Support
Role and Responsibilities Responsible for managing the daily operations and performance of the Customer Support Inbound calls Interactions and ensuring the efficiency of the team Supervise and coordinate the daily operations of the resolution team Ensure proper scheduling to manage dropped call rates and other service levels Produce timely reports of activities Ensure staff in…
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Senior Product Manager – Lending
Role Overview As a Senior Product Manager for the lending division, you will be a key driver in shaping the strategy and roadmap for our lending products. You will be responsible for developing and executing a product vision that aligns with our company’s goals and customer needs. This role requires a deep understanding of lending…
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Relationship Manager – Lagos
The Relationship Manager will drive offline merchant acquiring businesses (Chain Stores, restaurants, Supermarkets, FMCG, Pharmacy, Betting, etc.), and develop strategies to increase sales revenue. Roles and Responsibilities: S/he will be responsible for driving the business of Merchant acquiring in the different merchant sectors (Supermarket, Pharmacies, Filling Stations, Eateries & Restaurants, Lounge and Bar and Hotels),…
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Relationship Manager
The Relationship Manager will drive offline merchant acquiring businesses (Chain Stores, restaurants, Supermarkets, FMCG, Pharmacy, Betting, etc.), and develop strategies to increase sales revenue. Roles and Responsibilities: S/he will be responsible for driving the business of Merchant acquiring in the different merchant sectors (Supermarket, Pharmacies, Filling Stations, Eateries & Restaurants, Lounge and Bar and Hotels),…
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Repair Specialist – Abuja Repair Specialist – Lagos Team Manager
Responsibilities POS systems, maintenance, troubleshoot, diagnose, and repair of hardware and software. Document, prioritize and follow up on all support tickets. Propose and evaluate technical solutions and alternatives. Working knowledge of Regular, Android POS devices is an added advantage. Manage all on site installation, repair, maintenance, and test tasks. Diagnose errors or technical problems and…