Company Details: Company Details Koins Microfinance Bank Limited is a fully licensed technology and impact-driven microfinance bank that focuses on driving financial inclusion. Loans / Savings/ Investments.
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Front Desk Officer
Responsibilities Deliver prompt and professional solutions for customer inquires via phone, email and one-one communication etc. Must effectively manage different communication channels: resolve customer complaints via all available phone, email. Direct or route customer calls to appropriate personnel for assistance. Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure…
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Relationship Officer
Role and Responsibilities Generate sales leads and convert prospects into customers to expand Koins MFBank’s Personal Banking portfolio. Build relationships with existing customers to upsell/cross-sell products/services via phone, email or chat Position the bank as the leading choice in the market by effectively communicating our value proposition Proactively identify the needs of potential and existing…