Maintain constant awareness of room availability to maximize occupancy levels at all times.
To ensure full comprehension of the hotel’s employee handbook and strictly comply with all outlined policies and procedures.
To adapt promptly to evolving industry, company, or hotel requirements and initiatives.
Guests approaching the Front Desk will be greeted promptly, warmly, and with a friendly demeanor to ensure a welcoming experience.
We handle all aspects of guest registration, respond to inquiries, manage key distribution, and oversee message services to ensure a seamless experience for hotel guests.
Promptly registering guests and supplying them with all essential information.
To guarantee the telephone is answered promptly and with clarity, while maintaining a courteous and friendly demeanor.
Professional rewrite:
To process room reservations accurately and promptly following the designated reservation form ensures adherence to established procedures and maintains operational efficiency.
Maintain the Log Book on a daily basis, ensuring it remains current and accurately reflects all relevant activities.
Diligently track the distribution and retrieval of hotel keys by systematically updating Log Books.
To guarantee that all overnight reports are executed completely and accurately.
Prepare the Four-Day Forecast meticulously upon finalizing the Night Audit Reports.
To fulfill all other responsibilities in accordance with the standards and specifications outlined in the overnight shift manual.
To ensure that Assistant Managers are fully prepared to provide a warm and professional welcome to VIP guests, this role involves overseeing their seamless arrival, addressing any immediate needs, and ensuring their experience aligns with the highest standards of hospitality. Assistant Managers will coordinate with relevant departments to confirm all arrangements are in place, promptly resolve any issues that may arise, and maintain a discreet yet attentive presence to anticipate and fulfill VIP preferences. Strong interpersonal skills, discretion, and the ability to handle high-pressure situations with composure are essential for this position.
To promptly inform the Team Leader of the Front Office team regarding any questionable billing instructions for thorough review.
To compile the daily reports including the “Daily Special Rate List,” “Daily Upgrade List,” and “Daily No-Show Cancellation List,” as well as the VIP Amenity Voucher, downtime report, and hidden remarks documentation.
To maintain comprehensive knowledge of all hotel operations and the hotel’s physical layout.
Dedicated to delivering personalized service, the incumbent will attentively cater to guests’ needs and ensure all their requests are fulfilled promptly and courteously.
Responsibilities include managing guest mail, recording telephone messages, and ensuring prompt distribution of all telexes, mail, and telephone messages.
Responsibilities include processing incoming packages and returning undelivered mail to its origin on a regular basis.
Responsibilities include distributing keys to guests and collaborating with the Front Desk team to facilitate guest check-ins, particularly during peak periods.
The role entails monitoring guest services in the lobby to verify comprehensive coverage and maintain cleanliness in all designated areas.
The responsibility involves delivering the paging service efficiently and reliably to all designated recipients.
To manage check-outs for both individual FIT (Free Independent Traveler) guests and groups in accordance with established procedures.
Arrange guest bills according to their designated pockets and confirm any recurring charges.
All guest folios must be updated promptly with every charge incurred.
The incumbent will ensure the guest ledgers are organized and maintained in a structured way to support the night auditor in performing accurate balancing procedures.
Able to promptly identify VIP and returning guests.
To verify the authenticity and accuracy of travel agent vouchers.
Maintain the Log Book by documenting all relevant information and guest comments promptly and accurately.
Responsible for managing all disbursed funds, foreign currencies, and all collections with precision and accountability.
To comply with the established policy, we collect guest feedback via the departure questionnaire and subsequently transmit it to the General Manager’s Office for evaluation and implementation of necessary corrective measures.
Our responsibility involves daily oversight of high-balance guest accounts within the company’s established credit policy, ensuring compliance and accuracy. It is essential to promptly communicate any discrepancies or concerns to the supervisor for immediate follow-up and resolution.
As a valued member of our sales team, your primary responsibility will be to actively promote and sell our Loyalty Card to enhance guest patronage and foster customer loyalty.
Manages all outgoing calls on behalf of guests to ensure seamless communication and service delivery.
Compiles and records long-distance call vouchers as directed by management on the designated traffic sheet.
The department meticulously documents every individual who is paged, ensuring accurate and timely communication of relevant information to the appropriate parties.
Maintains an expert-level understanding of the hotel’s offerings and surrounding local attractions and amenities.
Ensures the switchboard operates correctly to facilitate rapid and seamless transfer of both internal and external calls.
Duties include ensuring accurate and prompt handling of messages for both guests and management, adhering to established standards.
Handles all complaints professionally, providing appropriate responses and promptly escalating issues to the Supervisor.
Verifies that all call-related charges are accurate and recorded appropriately.
Stays informed about potential sales opportunities to drive revenue growth.
Builds and sustains strong public relations while consistently exceeding guest expectations.
Others
Proficient in English with fluency required; multilingual skills are a valued asset.
A Bachelor’s degree is advantageous, though a high school diploma is sufficient.
With several years of hands-on experience in end-to-end operational management, the ideal candidate will bring a proven track record of overseeing and optimizing key business processes.
Proficiency in utilizing MS Office applications, the Opera PMS system, and any additional software tools deemed necessary for the role is required.
Personal presentation requires a polished and professional appearance at all times.
A professional and dignified demeanor is essential when wearing the uniform.
The uniform requires consistent maintenance to remain clean, neat, and in excellent condition.
The employee assumes full responsibility for any misuse, whether intentional or negligent, and will bear all costs associated with repairs, replacements, or additional cleaning beyond the standard service.
A polished and professional appearance consistent with the established Hotel standards must be maintained at all times.
Qualifications
BA/BSc/HND , OND
Experience Required
2 - 4 years
