Oct 19, 2018
Reference Code: IST/ABJ/014
Department: Customer Service
Reports to: Team Lead Customer Service
SUMMARY
Under the supervision of the Team Lead, the Customer Service Representative is responsible for telemarketing, responding to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services.
ESSENTIAL DUTIES AND RESPONSIBLITES
Answering phones from customers professionally and responding to customer inquiries and complaints.
Identifies prospects by reading directories and other prepared listings
Researching required information using available resources.
Call prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies
Handling and resolving customer complaints
Providing customers with the organization’s service and product information.
Processing forms, orders, and applications requested by the customers.
Influences customers to buy services and products by following a prepared sales talk to give service, product information and price quotations.
Identifying, escalating priority issues and reporting to the high-level management.
Maintains safe and clean working environment by complying with procedures, rules, and regulations
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Escalating customer’s queries to appropriate units for prompt resolution.
Capturing customers’ details on the system.
Contributes to team effort by accomplishing related results as needed.
Other duties as assigned.
EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS AND COMPETENCIES
First Degree in communications or related field
Must have at least 3 years relevant experience in a call center
Must be available for a 24/7 Shift work schedule
Must be customer centric
Customer service telephony skills
Accurate comprehension, interpretation and capturing of information
Able to react effectively and calmly in emergencies.
Must be highly accurate and responds timely to calls
Able to maintain customer confidentiality.
Ability to understand individual differences
Problem-solving and listening skills
Excellent Interpersonal skill
Team work.
Time management and Persuasion skills
Excellent verbal and written communication skill
Friendly disposition, charming character and amiable personality.
Apply via :
Candidates should submit Cover Letter and CVs as A SINGLE WORD DOCUMENT to recruitments@istrategytech.com THE SUBJECT OF THE MAIL SHOULD BE THE JOB TITLE- JOB CODE.Only shortlisted candidates will be contacted.
https://www.myjobmag.com/job/107310/customer-service-representative-call-center-infostrategy-technology