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Ref Id: 28195 Location: Lagos Job Type: Regular Hiring Manager Name: Gerard Nooy Recruiter Name: Oluwadamilola Adeyinka Job Summary/Description
Responsible for delivery of quality service on premium accounts in order to achieve the set financial objectives and other operational performance indicators.
Client Management:
Maximize client satisfaction by driving the following actions, basis core RMS and related solutions:-
Manage queries and special requests
Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
Provide insights and actionable recommendations in business review meetings
Share value-added analyses through industry / macro analyses
Integrate findings from other Nielsen solutions to provide a comprehensive perspective to the client
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Identify and recommend enhanced and new services that answer clients’ business needs
Build and maintain ongoing relationships with the identified key persons within client organization through regular face-to-face interactions
Financial Management:
Meet quarterly revenue and collections objectives for the account
Ensure timely closure of costing, contracts and delivery
Identify opportunities to penetrate more Nielsen solutions with the client to maximize client impact and Nielsen revenue.
Contribute to overall team plan by generating revenue and or cost saving initiatives
Functional / Technical:
Maintain an accurate and up-to-date knowledge on research techniques and applications
Provide value-added analyses and respond to special requests
Manage data quality issues by overseeing data inquiry process
Recommend improvements in work processes within area of responsibility
People Management:
Conduct quarterly performance reviews, along with team leader, to provide constructive feedback to team members
Invest behind training team members and enhancing their analytical and presentation skills
Requirements/Experience
BA / B.Sc Required (MBA desirable)
6 to 10 years’ experience in FMCG / Service / Retail industry
Demonstrated ability to lead client relationship
Excellent Analytical skills
Demonstrated thought leadership ability
Strong Business Development experience
Effective writing skills
Proven ability to lead a multi- functional team
Ability to communicate clearly to Senior Management.
Apply via :
https://www.myjobmag.com/job/106585/senior-manager-client-service-retail-measurement-services-nielsen-company