Nov 1, 2018
Job Summary
To directly manage the employer management team within the relationship management team. Focus will be on operational efficiency, innovative thinking, database management and building a trusting and deeper knowledge with a view to deepening our relationship.
This will be geared towards increasing our share of clients’ wallet and building a large referral network.
Principal Duties and Responsibilities
Develop and champion strategies to deepen relationships with employers and Pension Desk Officers based on their peculiar segments and behavioral patterns.
Develop strategies (based on a thorough understanding of the pension industry to grow the business and maintain the company’s leading position in the industry.
Drive over-arching customer retention vision and strategy.
Manage communication with employers and develop an employer engagement strategy. These initiatives includes, but are not limited to segmentation, campaign development and management.
Continuous monitoring of developments in the macro-economic environment in general and in the financial service sector with a view to taking advantage of the emerging opportunities and minimize the potential threats to our business e.g. changes in clients’ needs and values, competitor activities, regulatory changes
Creation of a SMART referral structure for the Employer management team.
Education Qualification
Minimum – B.A (ED), B.A., B.Ed, B.Sc, HND, LLB, M.Sc, MBA.
Preferred Years of Experience: 20 year(s).
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