Sep 15, 2018
Job Description
Planning and organizing the fulfillment of client orders to ensure timely delivery
Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele
Provide detailed explanations of product / service features to clients to aid their decisions on product choice to identify their preferences and facilitate the process to meet their needs and expectations
Assist in resolving clients’ issues / problems by listening to complaints and proffering solutions effective for satisfactory resolution
Supervise company employees to ensure they comply with set client service standards in carrying out job duties
Prepare and manage budgets to achieve set targets and objectives
Proffer recommendations to clients and aid them in selecting suitable products / services that best meets their requirement
Maintain excellent customer service and ensure the customer service team adhere to acceptable standards for client service
Contact clients to ensure they are satisfied with received products and services
Designate work territories to client services staff and establish strategies necessary for achieving set targets
Provide clients with regular update and periodic statements to keep them abreast on changes in trends
Assess products/services to ensure they are up to the specification set by clients
Carry out surveys and research to evaluate customer satisfaction level and discover better techniques for ensuring a satisfied customer base
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Ensure all set targets are achieved
Qualifications
First Degree in Business Administration or related field preferred and relevant certifications will be an added advantage
Minimum of 5 – 8 years experience must have spent 1 – 3 years in a similar role.
Apply via :
Applicants should send their Applications to: hr@teclab-ng.com Note: Only qualified candidates will be shortlisted.
https://www.myjobmag.com/job/102737/client-service-manager-teclab-management-services-limited