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Detailed Job Description
The Solution Architect is the primary technical solution crafter for clients. He has a broad product knowledge integrated with strong technology understanding. He will be responsible for solution design, input into bids and proposals and opportunity realization.
Consultative pre-sales technical support to the sales team through assessment of client requirements and analysis of available capabilities and resources.
Preparing the executive summary that outlines the information gathered from the clients in regards to their needs
Concept development, Solution architecture design and solution testing.
Documenting the proposed technology solution and statement of work along with labour requirement
Engaging all technical resources required for an accurate solution design
Assisting in the final presentation of the proposed solution
Developing a proof of concept as may be required
Assisting in feature definition, product positioning and pricing efforts of new products
Analyzing the customer needs for the suggestion of future product enhancements / developments
The individual is expected to manage client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC
Obtaining a working client solution the individual acts as a bridge between the client, Engineers and Project Management team.
Remaining up-to-date with relevant products knowledge and trends within the industry.
Providing training and transfer of product knowledge to the sales team
Liaises with the various teams – Product, Project and Engineering teams to ensure that what is delivered is as promised in the sales contract
Required Qualifications and Experience
A university degree in information systems or engineering,
An additional degree in financial, business management and/or marketing is a plus.
Cisco certified qualifications are an added advantage
Minimum of 4 years experience within the telecom/data services/ISP environment.
Must possess strong verbal and written communications skills.
Proficiency in word processing, spread sheet, database and email.
Positive attitude with a customer centric focus.
Strong presentation skill and a confident demeanour is required
Experience in a product development and/or product management capacity
Knowledge of various VPN and MPLS technologies.
Knowledge of security technologies, such as firewall, intrusion detection, intrusion prevention, content filtering, and personal firewall.
Strong working knowledge of networking and familiarity with Cisco and other networking technologies.
Familiarity with cloud based solution design is a plus.
To possess a high level of integrity and confidentiality.
Ability to attract, develop and motivate our resource thereby giving the opportunity to improve the dedicated manpower always
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