Location (Benin)Details:
Replying to the complaints that come as they come, while the Issues complained about are being logged.
Preparing reports or minutes of meeting (if any) and sending to the head project manager for review.
Ensuring the client completes the support request form for any support activity offered to the client and also logging it in an excel document such that the ID on the document for a particular support request is the same with the request ID on the form for the same support request. Also escalating to the project manager and the party responsible
Performing thorough internal QA on any process due for test and reverting necessary observations and changes to the party responsible. Following up on same
Compiling a report of the Issues received from modules stating the resolved and pending issues and sending the report out to the team. Following up on same
Scanning the support request forms and the attached documents for resolved issues and uploading to Google drive.
Compiling the support log of the complaints made
Creation and Execution of Project plans
Ensure client satisfaction
Execution of project within given shortest given time and budget.
Qualification
University Degree in Computer Engineering, computer science or any related degree
Relevant Experience in IT
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Qualified and interested candidates should apply by email – send an application letter, which must include class of degree and a CV to careers@byteworks.com.ngThe subject line would be the position advertisedCV and Application letter must be attached to the mailFor Applications to be considered, they must have the subject line.
Apply via :
careers@byteworks.com.ng
