JOB DESCRIPTIONPrincipal Duties and Responsibilities:
Schedule appointment for patients.
Answer telephone promptly and in a polite and professional manner.
Obtain and enter accurate demographic information of patients
Schedule appointment correctly – review appointment date, time, location, and provides name of caller.
Inform caller of items to bring to appointment (including X-rays, MRIs, etc.)
Remind callers to arrive earlier before scheduled appointment to complete necessary paperwork.
Answer questions and offer other information, as requested, to provide patient-focused service.
Act as a liaison for the patients and the Health Center:
Direct calls to other departments as needed.
Use sound judgment in handling calls, especially with upset patients.
Understanding of when to escalate calls to physicians/practice manager/triage nurse.
Service patients:
Make reminder calls as requested.
Make calls to reschedule appointments when necessary.
Provide assistance with mailings and other projects as call volume permits.
Other reasonably related duties as assigned by supervisor or manager.
Qualification and skills:
Ability to handle confidential and sensitive information.
Ability to communicate effectively on the telephone.
Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
Ability to handle a “call center” environment: work quickly and multi-task.
Ability to exercise good judgment to handle calls appropriately.
Ability to demonstrate good customer service.
B.Sc. degree or HND require or related healthcare certification would be an added advantage. One year work experience as a customer service agent or related clinical environment and working knowledge of medical terminology.
This job is no longer accepting applications.
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