Reports To: Service Desk & OSS Platforms Senior Manager Summary
To manage all aspects of the OSS platforms and services as provided to our internal customer (NOC).
This involves managing customer relationship, holding CAB discussions, vendor management and issues resolution.
Responsibilities
Manage vendor resources ensuring timely and successfully delivery
Escalate issues as and when appropriate to IT Director
Responsible for ensuring all Reporting requirements for NOC are met within time and quality constraints
Manage resource(s) for managing OSS technical projects supporting our NOC Center:
End-to-end management of project from requirements, vendor development, internal testing to deployment
Vendor meeting management
Responsible for hold regular NOC Change Advisory Board (CAB) sessions with our NOC:
Hold regular CAB sessions with the NOC Management and key stakeholders
Manage technical resource(s) managing all aspects of the services IT provides to NOC (reporting, SIM management, APN management, etc.
Handle escalations in a professional and timely manner
Reporting as and when required
Responsible for ensuring ordering, testing and overall management of SIM card requisitions from end users:
Manage SIM card projections
Work closely with suppliers (MTN, 9Mobile, etc.) to ensure quality of SIM cards supplied to IHS
Provide support in resolving issues with SIM cards (internal and external resolutions / escalations)
Requirements, Education and Experience
University degree – IT or related field
Industry experience – preferred Telecom Operator experience (6+ years, 1+ years as a manager)
Applicants should send their CV’s and Cover Letter to: talent@ihstowers.com indicating in the subject the “Name and Location” of the role
Apply via :
talent@ihstowers.com
