Job ID: HOT04Y2K Employment Type: Full-time Job Summary What will I be doing? As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:
Allocate work duties to Team Members
Perform routine inspections of all check out rooms and spot checks of all occupied rooms
Report and follow up on any maintenance defects or other issues
Inspect, routinely, service areas, store rooms and corridors
Schedule and supervise deep cleaning and any other projects
Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
Manage, efficiently, stock control and the maintenance of equipment
Provide excellent Guest service, including VIP and other special requirements
Ensure the adherence to hotel brand standards at all times
Requirements What are we looking for? Housekeeping Floor Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a Housekeeping supervisory role
A successful track record of managing a team
Strong organizational and analytic skills
An attention to details
Strong communication skills
A passion for delivering exceptional levels of guest service
Proficiency, preferred, with computers and computer programs, including Microsoft Office
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