MAJOR DELIVERABLES
First line contact, providing technical assistance to all walk-in customer at Shops
Assist in after sales device setup, installation, and configuration processes for new subscribers
Create a positive customer experience
Assist / guide customers to handle different hardware and software application as required
Perform diagnostics, troubleshooting, repairs and upgrade on all access devices
Liaise with device & terminals unit, for all hardware errors & related replacement cases
Document help desk tickets/resolutions, and maintain defective device inventory
Recognize areas & forward plans for internal improvement to the Territory Sales Manager
Function/Domain Customer Service / Technical Support GroupReporting to Direct – Supervisor Technical Support Group; Functional, HODEssential Attributes Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team PlayerDesired Attributes Relevant Industry Experience, been on the front desk handling customers and team.Qualifications HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info TechDesired Experience 1 to 3 years in similar profile.
Qualified candidate should forward updated Cv to: jobs@lorachegroups or lorachejobs@gmail.com
Apply via :
lorachejobs@gmail.com
