Req ID: 221550 Job Summary
We are now looking for a Customer Network Support (CNS) Engineer that will deliver support services to our clients.
You will be part of a CNS team and together you will identify business leads and promote Ericsson products and services to secure add on sales. This will require detailed customer networks knowledge and knowledge of the customer strategies.
As a CNS Engineer at Ericsson you will enable efficient service delivery of contracted customer support services by driving the Customer Support Request within our support organization. You will also take active part of the Emergency Handling support.
Responsibilities The Customer Network Support Engineer is responsible for:
Customer request handling
Software update handling (SUH)
Developing and maintaining relationships
Identifying new business opportunities
Key Qualifications
Education: Bachelor’s Degree
Min years of experience: – 5 Yrs
Domain experience: CS Core (UDC, MSC, HLR, MGW) & PS Core (SGSN, GGSN, EPG)
Market insight
Financial acumen and skills
Ericsson portfolio knowledge preferred
Service Delivery process, models and strategy
Change and improvement management skills
Consultative selling skills
Negotiation and argumentation skills
Additional Requirements:
Candidate should be open for 24*7 work environment.
Apply via :
.com
