Role Purpose
To increase ntel’s exposure and traffic on the social media platform.
Will also be involved in developing loyal customers, generating leads that will grow business partnerships and provide marketplace insight via the social media; determine solutions with good product-market fit and collaborate effectively to deliver products quickly to market.
Key Role Responsibilities
Develop content for and monitor online and social conversations and actively participate in them to build brand visibility, thought leadership and solve consumer issues
Generate, edit, publish and share daily comments and content (original text, images, video or HTML) that builds meaningful connections and addresses issues for application users
Prioritize key issues and needs, lead the ideation process to support the creation of multiple solutions
Assist in production and writing knowledge base articles
Capture and analyse the appropriate social data/metrics, insights and best practices, and then acting on the information
Maintain a cohesive strategy across all platforms to increase our brand awareness
Coordinate with the Line Manager to design advertising campaigns
Research how emerging social networks and features can benefit our company.
Identify habits of our online customers and suggest ways to reach a broader audience
Build and support SEO (Search Engine Optimization) strategies, including optimizing keywords in content marketing projects.
Minimum Requirements Education:
Fluent in English
Minimum of First degree in Marketing, Communication or Advertising
First degree in any field
MBA or Masters in a related field is desirable.
Experience:
Minimum of 2-5 years’ experience including:
Understanding of integrated marketing communications and the digital media landscape
Knowledge of social media legal guidelines
Experience planning social media programs
Experience writing, editing and crafting content for the social media space
Excellent writing, editing (photo, video/text), presentation and communication skills
Mastery in and passion for all social media channels
Must have active social media accounts
Knowledge of email and web based tools, CRM tools
Ability to handle multiple “priority” projects simultaneously and meet established deadlines
Ability to interact with app users to provide and process information in response to inquiries, concerns, and requests about products and services
Excellent writing, editing (photo/video/text), presentation and communication skills
Ability to work independently, take a concept and run with it, whilst keeping team members in the loop on progress and feedback/support needed.
Great organizational skills to work simultaneously on numerous digital
Objectives in a comprehensive method
Excellent customer service skills; a strong desire to help people
Proactively escalate issues, observations, opportunities, and insights to the engineering group.
Professional Certification:
Relevant Professional Certification from a recognized Professional body.
Competencies Knowledge:
Good knowledge and understanding of Customer needs
Skills / Physical Competencies:
Strategic Thinking
Stakeholder management skills
Good Communication skills
Innovative skills
Social Media skills
Interpersonal skills
People Management skills
Ability to lead change
Research/Analytical skills
Presentation skills.
Behavioural Competencies:
Creative
Accountable
Resilient.
Quality / Technical Competencies:
Computer & Information Technology Appreciation
Use of social media and best practice
Applicants should send their Applications and CV’s to: careers@ntel.com.ng with “Social Media Analyst” as the subject matter of your application. Note: Only Eligible candidates that meet the job requirements will be shortlisted.
Apply via :
careers@ntel.com.ng
