Job Description
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries.
Sell the company through social media, cold calls and so on.
Monitor competition.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verifications.
Direct requests and unresolved issues to the designated resource.
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints.
Follow up on customer interactions.
Qualifications
Interested candidate must possess HND/BSC degree in Business Administration, Human Resource Management or in other related fields
The applicant should have good experience working in the same field
Interested candidates must reside within Maryland and its environs.
Only females can apply.
Additional Information:
Customer Relationship skills
Project management skills
Ability to interact with and motivate others
Effective verbal and written communication on all levels and both internally and externally
Strong analytical, technical and mathematical abilities
Self-motivated, analytical, quick learner, organized, detail-oriented, multi-tasker
Prioritize workload and meet deadlines
Ability to take initiative
Proficiency in Microsoft Office Suite
Ability to manage the additional aspects of working independently without constant direct supervision.
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