Locations Uyo, Kaduna, Kano, PH, Ilorin, Ogbomosho
Key responsibilities
To ensure that general IT problem in the branches & regions are resolved promptly & efficiently. The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs, and communication equipment.
Ensuring that all incidents are responded to, actioned & resolved within the required MTTR in the SLAs. Also, ensure that calls & problems are escalated & communicated to the required support area & user for prompt attention.
Qualifications: Minimum of B.sc 2:2 & disciplines like statistics, engineering, mathematics, computer science etc.Experience: Minimum of 2 years IT related experience. Age 30 years & belowCompetencies:
Optimization Tuning, High Availability configurations (Microsoft Clustering, etc.).
Experience with Storage Network Technologies & boot from SAN
Technical knowledge of HP & Dell hardware, particularly blade technology.
Knowledge of methodologies for developing, building and configuring a system.
Understand the storage configuration, LUN creation procedures & policies. e.t.c
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