Details:
Our team is evolving and we are looking to hire a goal orinted candidate, to stir the ship as the General Manager at Emerging Platforms Ltd. He/She, will be responsible for; leading the identification and successful conversion of new opportunities, and the management and nurturing of existing ones. She/he will oversees the operations and project delivery activities of the company and will be accountable for the performance of the team, in consonance with the board’s overall strategic goals. Specific Duties include;
Business Development and Sales
Candidate shall provide strategic and tactical leadership and support to the Business Development team within the following scope;
Identify new opportunities within the customer environment and develop and implement possible solutions; locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities.
Lead the development of business development and sales strategies to win; closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
Lead the development of plan, developing winning strategies and executing to plan
Develop new product based on insight and market needs
Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options and resolving internal priorities
Supervise and overlook the entire sales lifecycle
Monitors all pre-sales process, before and after customer acquisition and solution delivery
Leads the sourcing and securing of public and private sector contracts for increased business opportunities (bids, contracts e.t.c)
With support from team, responsible for managing the entire product life cycle of our existing and new products; feasibility study, project planning and implementation, requirement gathering, product development and product testing and market scaling of the product.
Project ManagementThe candidate shall provide strategic and tactical leadership and support to the Project management team within the following scope;
Supervise the development of project plan; track and monitor progress
Direct, organize and control project activities along with all post-project and support activities.
Coordinate internal resources and third party vendors for the flawless execution of projects
Interface with clients/project stakeholders from project planning to execution
Responsible for stakeholder management, ensuring project implementation meets customer expectations
Ensure that all projects are delivered on-time, within scope and within budget
Measure project performance using appropriate systems, tools and techniques
Support
Candidate shall provide strategic and tactical leadership to the Support management team within the following scope;
Ensure customers and end-users receive optimal user service and support and all deployments are stable
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution
Properly escalate unresolved issues to appropriate internal teams
Ensure clients receive prompt and accurate feedback to customers
Relationship Management
Candidate is responsible for the following;
Build and manage high value customer relationships
Act as a resource when needed by the team and Identify when additional relationship support is needed
Act as an account manager, escalating and resolving areas of concern as raised by clients
Monitor company performance against service level agreements and flagging potential issues.
Administration
Candidate shall be responsible for the following;
Directs and manages team, supervising all internal activities
Liaison with human resource; to ensure that all humans resource process are efficiently implemented and the team performs optimally
Preparing, gaining approval for and managing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions; annual and gross-profit.
Maintains quality service by establishing and enforcing organization standards.
Reporting to the CEO as at when due
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