We are seeking a highly motivated individual to join our team in a crucial role, offering an exceptional opportunity for professional growth and development. The successful candidate will be responsible for [specific responsibilities from the original description], ensuring adherence to [specific requirements from the original description]. This position demands strong analytical skills, attention to detail, and the ability to collaborate effectively within a dynamic environment. The ideal applicant will possess [specific qualifications or experience from the original description], with a proven track record of achieving measurable results in similar capacities. If you are passionate about driving excellence and eager to contribute to our mission, we encourage you to apply and become an integral part of our organization.
The After Sales – ERP Associate (SAP) is responsible for ensuring the precision, comprehensiveness, and reliability of all after-sales data recorded in SAP. The position entails executing structured daily, weekly, and monthly system entries, including warranty claims, service orders, field returns, spare parts transactions, and reverse logistics activities. In addition to transactional responsibilities, the Associate will develop and maintain a performance dashboard to monitor after-sales activities, support reporting cycles, and contribute significantly to data integrity initiatives, spare parts inventory oversight, and the ongoing enhancement of SAP utilization within the after-sales department.
We are looking for a meticulous professional to oversee SAP data entry operations and transaction management, ensuring accuracy and efficiency throughout all processes. The ideal candidate will be responsible for maintaining precise records, processing transactions in a timely manner, and adhering to established protocols. Proficiency in SAP software, strong attention to detail, and the ability to work under tight deadlines are essential. Additionally, the role requires effective problem-solving skills to resolve discrepancies and maintain data integrity. Collaborative teamwork and clear communication are also vital to support cross-functional operations and align with organizational objectives.
Execute structured SAP data entries on a daily, weekly, and monthly basis, encompassing all post-sales transactions such as warranty claims, service orders, repair job cards, goods receipts, goods issues, and returns in a timely manner.
Develop and execute Service Notifications, Service Orders (CS module), and Repair Orders within SAP, maintaining precise classification, coding, and status updates throughout their entire lifecycle.
Record and manage all incoming returns and goods movements within the SAP system, encompassing material returns (MILO), transfer postings, and scrapping transactions, while ensuring complete traceability from receipt through to final disposition.
Process spare parts transactions in SAP, maintaining precise and timely recording of all inventory movements in alignment with the designated cost centers, plant codes, and storage locations.
Prepare month-end and period-close accounting entries for the after-sales function, encompassing GR/IR reconciliation, open order clearance, and stock valuation adjustments.
Ensure the accuracy of master data records, encompassing material master, service master, customer master, and equipment details, by identifying and reporting discrepancies to the system administrator for prompt resolution.
Design and ongoing administration of performance dashboards are essential responsibilities, requiring meticulous attention to detail and a deep understanding of data visualization principles. This role entails creating intuitive, user-friendly dashboards that effectively track key performance indicators (KPIs) and facilitate data-driven decision-making across departments. Proficiency in dashboard development tools, such as Power BI, Tableau, or similar platforms, is mandatory, along with expertise in data integration, modeling, and reporting. Candidates must demonstrate strong analytical skills to interpret complex datasets and translate insights into actionable visualizations. Collaboration with cross-functional teams is crucial to ensure alignment with business objectives and user requirements. Additionally, the position demands continuous monitoring and optimization of dashboards to maintain accuracy, relevance, and performance efficiency.
Design, construct, and continuously improve an after-sales performance dashboard that aggregates data from SAP and additional sources, including Excel, Power BI, or SAP Analytics Cloud.
The dashboard will display crucial after-sales key performance indicators, enabling comprehensive tracking and analysis of performance metrics essential for evaluating operational efficiency and service quality.
Develop standardized dashboard templates designed for global deployment, emphasizing uniformity in definitions, data sources, and reporting periods across all regions.
Partner with After Sales Managers and regional teams to develop and implement new metrics or analytical frameworks as the organization grows.
Oversee the management of version control and maintain comprehensive documentation for all dashboard logic, data sources, and refresh schedules.
Maintaining the accuracy, consistency, and reliability of data while ensuring system cleanliness and optimal performance remains a critical priority. This role requires vigilant oversight to uphold data integrity standards, prevent corruption, and address discrepancies promptly. Responsibilities include implementing robust validation processes, monitoring system health, and conducting regular audits to detect and resolve irregularities. A strong emphasis is placed on proactive measures to safeguard against errors, unauthorized access, and system inefficiencies. Candidates must demonstrate meticulous attention to detail, technical proficiency in data management tools, and a commitment to continuous improvement in maintaining high system hygiene standards.
Perform routine SAP data audits to detect and rectify discrepancies such as duplicate entries, erroneous material codes, inaccurately categorized service orders, and unresolved transactions that require closure.
Monitor and address discrepancies between goods receipts and invoice receipts, unresolved service orders, and outdated or pending purchase requisitions and purchase orders associated with post-sales operations.
To maintain data integrity within the after-sales team, you will establish and enforce standardized data entry protocols by creating detailed SOPs, structured checklists, and comprehensive training materials to promote consistent and precise system utilization.
Proactively detect data quality discrepancies that compromise reporting integrity and collaborate with key stakeholders to develop and execute corrective and preventive measures.
Assist in SAP system upgrades, configuration modifications, and new module implementations by executing transactional testing, verifying data migration accuracy, and maintaining detailed documentation of results.
Responsibilities include overseeing the tracking, analysis, and interpretation of key performance metrics to ensure operational efficiency and strategic alignment. The role involves generating regular reports, identifying trends or anomalies, and providing actionable insights to stakeholders to support data-driven decision-making. Additionally, you will monitor performance against established KPIs, benchmark progress, and recommend improvements to enhance overall productivity and outcomes.
Prepare and disseminate routine after-sales reports on a daily, weekly, and monthly cadence, encompassing warranty aging analyses, summaries of open service orders, spare parts consumption metrics, and the status of returned goods.
Monthly, compile after-sales performance packs for leadership review by integrating SAP data with field inputs and providing commentary on variances against targets.
Monitor after-sales cost components—such as warranty expenses, repair labor, spare parts investments, and write-offs—and compile detailed reports to support Finance in maintaining precise accrual calculations.
Monitor service and repair orders to ensure adherence to Service Level Agreements (SLAs) and Turnaround Times (TAT’s), identify any violations or recurring issues, and promptly report findings to management for corrective action.
Handles spare parts management and reverse logistics operations to ensure efficient supply chain performance and asset recovery.
Oversee the complete lifecycle of spare parts transactions within SAP, encompassing purchase requisitions, goods receipts, issuances, transfers, and returns, while ensuring precise documentation of each movement.
Collaborate closely with warehouse and logistics teams to guarantee SAP reflects precise physical spare parts movements across all storage locations and plants.
Monitor defective and field return goods in SAP through the entire reverse logistics process, ensuring comprehensive documentation of custody from initial collection in the field to final resolution, which may include repair, refurbishment, scrapping, or return to the supplier.
Support the After Sales team by maintaining accurate and accessible SAP documentation for supplier warranty claims, including serial numbers, material documents, and service orders.
Analyze SAP data to detect slow-moving, excess, or obsolete spare parts inventory, then initiate escalation procedures to facilitate periodic review and disposal processes.
We oversee the procurement, organization, and tracking of spare parts to ensure operational efficiency and minimize downtime. This role involves maintaining accurate inventory records, forecasting demand, and coordinating with suppliers to secure timely deliveries. Responsibilities include conducting regular audits, identifying obsolete stock, and implementing cost-saving measures without compromising supply chain reliability. Strong analytical skills and proficiency in inventory management software are essential, along with the ability to collaborate across departments to align inventory levels with production and maintenance schedules.
Ensure precise spare parts inventory records are maintained in SAP across all after-sales locations, verifying that stock levels are consistently matched with physical counts.
Coordinate periodic spare parts cycle counts and annual stock takes, providing support throughout the process. Reconcile inventory quantities in the SAP system with physical counts and process adjustment entries as necessary.
Ensure precise valuation, meticulous batch management, and accurate serial number tracking of spare parts in SAP, with special attention to high-value or regulated components.
Prepare monthly inventory reports for spare parts, incorporating analysis of stock aging, consumption patterns, and identification of dead stock to support management decision-making.
You may be an ideal candidate if you possess
A relevant four-year degree, such as a Bachelor’s in Business Administration, Supply Chain Management, Information Systems, Engineering, or a closely aligned discipline, is required.
Seeking candidates with 2 to 4 years of practical experience utilizing SAP within after-sales, service operations, supply chain, or logistics environments.
Proficiency in SAP modules such as Customer Service (CS), Materials Management (MM), and/or Plant Maintenance (PM) is required.
Demonstrated expertise in leveraging Microsoft Excel to analyze data, generate reports, and construct interactive dashboards.
Skilled in overseeing inventory and stock management, with a solid understanding of spare parts handling and reverse logistics operations.
Proficient in analyzing data, recognizing emerging patterns, and transforming findings into strategic recommendations.
Demonstrates meticulous attention to detail and maintains rigorous standards for data accuracy and system integrity.
Skilled in articulating ideas clearly and effectively through both spoken and written formats.
A strong capacity for critical analysis is required to effectively structure problems and systematically advance toward solutions, even when faced with uncertain or ambiguous circumstances.
Display a proactive entrepreneurial mindset, independently steering initiatives forward while leveraging creative problem-solving to navigate complexities and respond with deliberate insight in evolving environments.
Driven by a commitment to the social objective of delivering energy solutions to consumers while fostering job creation in rural areas.
We kindly request that you submit your application through the designated application method.
To submit your application, please utilize the provided link(s) to access the company’s official application portal.
Qualifications
BA/BSc/HND
Experience Required
2 - 4 years
