Job Description
We are seeking to engage a Front Desk/Customer Care Officer who will be responsible for greeting visitors, handling incoming and outgoing mail and correspondence, performing general office duties and furnishing clerical support for the office staff of the Company.
Key Responsibilities
Greet customers warmly and in a professional manner and ascertain problems or reasons for visiting
Identify and assess the Customers’ needs to achieve satisfaction
Compile reports on overall customer satisfaction
Advise on Company’s information
Ensure adherence on communication procedures, guidelines and policies
Receive and sort incoming letters, express envelopes and courier deliveries and distribute to the appropriate employee
Ensure access control functions are observed and report any unusual or suspicious persons/ activities around the reception area
Liaise with the Help desk department to resolve complaints and inquiries from Customers via phone and email
Assist the Admin department in its activities
Provide overall Secretarial and Administrative assistance to the Directors
Requirements
B.Sc in any discipline from any reputable University
Minimum of one (1) experience in a Customer Care role
Great Communication Skills ( verbal and written)
Good conflict resolution and negotiation skills
Positive attitude
Accurate reporting skills
Great attention to detail and the ability to work under pressure
Good organisation and listening skills
Ability to multi-task
Proficient in Microsoft office tools especially in Excel
Apply via :
e-recruiter.ng
