Job Summary and Mission
This job contributes to our company’s success by leading a team of store partners to create and maintain the company’s experience for our customers and partners. The store operator is required to regularly and customarily exercise discretion in managing the overall operation of the store.
In particular, a majority of time is spent supervising and directing the workforce, making
Staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and
Scheduling), ensuring customer satisfaction and product quality, managing the store’s
Financial performance, and managing safety and security within the store. The incumbent is
Responsible for modelling and acting in accordance with our company’s guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include the following, but are not limited to them:
Summary of Experience
Progressively responsible retail experience
Supervisory experience
Customer service experience in a retail or restaurant environment
Experience in analysing financial reports
Required Knowledge, Skills and Abilities
Ability to communicate clearly and concisely, both orally and in writing
Interpersonal skills
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong operational skills in a customer-service environment
Strong problem-solving skills
Team-building skills
Strong leadership skills, with the ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information
Partner Development & Team Building
Providing partners with coaching, feedback, and developmental opportunities and Building effective teams.
Actively manages store partners by regularly conducting performance assessments,
Providing feedback, and setting challenging goals to improve partner performance.
Manages ongoing partner performance using performance management tools to support organizational objectives.
Challenges and inspires partners to achieve business results.
Challenges and inspires team members to achieve business results.
Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, needs and concerns.
Ensures partners adhere to legal and operational compliance requirements.
Ensures team members adhere to legal and operational compliance requirements.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
Utilizes and demonstrates effective management principles and practices to create an maintain a successful store team resulting in an environment where partners are valued and respected.
Applicants should send CVs to cv@ascentech.com.ng & deborah@ascentech.com.ng
Apply via :
cv@ascentech.com.ng
