Job Description
Successful role holder would be reponsible for implementing and monitoring service delivery strategy in their respective Showrooms and ensure that the customer base within their territory enjoys remarkable positive in-store experience complete with query resolution.
Key Responsibilties Managing Showroom Financials:
Track, manage and control stock movement within and out of assisgned warehouses
Ensure availability of all company products and services in the Showroom
Asset Management:
Manage all compay assets in the Showroom
Ensure systems and equipments are in working conditions
Escalate all Showroom facility issues for prompt resolution
Customer Experience/ Satisfaction:
Relationship management; build strong relationships between Airtel and its customers
Query Resolution & SLAs:
Monitoring and ensuring adherence to all Showroom processes
Ensure Showroom Agents have the required work tool/ accesses
Ensure all Showroom queries are resolved within the approvd SLA
Monitor turnaround time for all al queries/ enquiries and institute pricess improvements when required
Reporting:
Daily, weekly and monthly reporting of all Showroom Financials.
Other Dimensions:
Minimum of 4 direct reports (off roll Agents).
Key Requirements
Minimum 2 years work experience in a customer service with working knowledge of customer admistration tools and industry software.
Excellent problem solving skills
Above average skills in Microsoft Office Suite
Excellent oral and written communication skills
Have a passion for customer satisfaction and service delivery
Attention to detail
Apply via :
www.linkedin.com