Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call centre database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements
Previous experience in a customer support role
Track record of over-achieving quota
Must have Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Must be Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
Other Information
Career Growth: Call Centre Representative > Call Centre Supervisor > Cal Centre Manager
Salary: 25,000 Per month Basic
Other benefits: On Target Earning + More
Apply via :
jobs.erecruiterafrica.com
