Reference Number: 125-NIG00152 Department: Internal Firm Services Roles & Responsibilities Vendor Relationship Management:
Relate with or set up meeting with Third party suppliers or vendors on Supply chain related matters.
Assist with Conducting an annual Service Level Agreement review. This is done as indicated on the contract per vendor
Assist with quarterly or annual evaluation of vendors performance
Ensure that services rendered by Third party supplier align with billings raised, and ensure complete treatment of same payment
Assist with updating the Budget database with all third party supplier related price details
Process and Policy Documentation:
This is an annual process but during the year some changes may take place more than once. Tasks includes..
Follow up with teammates as regards updates/review of process and local policy documentations.
Ensure the updates or modifications made to the various process documentation are reviewed with the Unit Leads and by the Country manager
Follow up with the Country Operations Partner for approval of the revised process/policy documents
Ensure the dates for the various updates/reviews are accurately effected on the various documentation
Upload these documents to the specified repository and ensure they are available when needed and accessible when required
Business Continuity and incident Management:
Create a schedule for the disaster recovery exercises/test for the servers and links. This exercises could be quarterly or monthly depending on the application or links as stated o the SLA.
Ensure the various exercises are carried out as at when due. And also ensure proper follow up with team members
Anchor and Document the DR exercises/tests when they take place
Generate a report from the dR exercise/test, review with the country manager and ensure all participants at the DR exercise/test signs off.
Submit a copy of the report to R&Q, upload a copy on the appropriate repository and file the hard copy
Incident reports: A report on every technology incidents should be created should there be any. This report should be review by the country manager and upon approval submitted to R&Q and filled. A copy of this report should be kept in the IPT folder
Ensure these reports and available when required and accessible by relevant stakeholders
Maintain a current hard copy of these policy documents are kept in a fire proof cabinet
Requirements
First degree ( Minimum of Second Class Upper Division ) in Computer Science and computer related disciplines (Computer Science, Computer with Economics, Computer with Mathematics,
Certification related to information security (comptia +, CISSP, CISM,CEH, ISACA, audit, penetration) is a plus
Core Skills:
Minimum of 1 year IT experience.
Must have an in-depth knowledge of established computer-industry security procedures for multiple computer platforms
In-depth experience with windows operating systems
Knowledge of the enterprise application systems, disaster recovery processes, Business Impact Analysis, business continuity planning, etc
IT Audit experience (if possible)
Document/process management experience
Generic Skills:
Good written and oral communication ability
Action planning, Motivating, Analytical mind and strong problem-solving capabilities
Ability to work independently in a highly dynamic environment and work under intense pressure.
Strong interpersonal and communication skills
Ability to solve problems quickly and completely
Ability to train PwC users on use of computer software and hardware in both office and classroom situations
Ability to work alone with less supervision and as a team member
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