Job Description
The service centre Technician role is responsible for troubleshooting and repairing, replacing or upgrading electronics.
The individual in this position is responsible for a variety of duties designed to insure the customer’s expectations are met and exceeded with the utmost level of professionalism.
Responsibilities
Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on-site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safely manner and use field automation systems
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Repair and/or assembly of Measurement Instruments including pressure, temperature, level, DP flow and Wireless transmitters.
Adherence to all safety, quality, company rules and regulations.
Responsible for personal safety and those around him/her.
Documentation of repair/ testing/ assembly activities to include cause of failure, actions taken, parts used, and labor hours, etc. Final inspection including completion of inspection reports.
Requirements
Proven field service experience
Ability to troubleshoot, test, repair and service technical equipment
English literacy
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Technical Degree or certification
Experience in the instrumentation/ process control industry is a plus.
Knowledge / Skills / Abilities:
Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process related problems is strongly preferred.
Excellent communication, interpersonal and customer relation skills are required.
Excellent computer skills to include Windows and the Microsoft Office Suite is required.
Work Environment / Conditions:
Ability to work in all climates.
Apply via :
recruit.zohopublic.com
