Responsibilities
Managing incoming calls and customer service inquiries.
Generating sales leads that develop into new customers.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools.
Follow communication procedures, guidelines and policies.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Take the extra mile to engage customers Accurately captures customer information
Creates and maintains service reports.
Compile reports on overall customer satisfaction.
Relevant Skills, Qualification, Attributes & Experience
1-2 years cognate experience in Customer Service.
B.Sc/HND in Social Sciences or any other relevant course of study.
Has worked in a microfinance bank or any financial institution.
Excellent Interpersonal Skills
Must be computer literate
Excellent communication, reporting skills
Applicants must not be more than 25 – 30 years;
Applicants should send their CV’s to: resumes@addosser.com
Apply via :
resumes@addosser.com
