Job No.: LV/MV – 003Z2A Job Description
The mission of the Field Services (FS) Inside Service Sales Representative is to maximize services revenue by establishing , building and nurturing relationships with assigned portfolio of Proximity Accounts .
In addition to account ownership, he/she can be responsible to manage by delegation from outside sales services some tasks related to Strategic and Targeted Accounts.
Essential Responsibilities Manage assigned Accounts:
Customer qualification and platforming
Research contact and identify/plan key initiatives
Be the Single Point of Contact for the assigned accounts
Develop and maintain relationship with customer
Answer customer questions and educate on all SE services
Report on sale and margin of accounts
Build and manage FS Opportunity Pipeline:
Analyze & qualify opportunities in BFO
Meet daily goal for outbound sales calls to support existing customer base and identify and pursue new opportunities with existing accounts.
Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC/other sales leads
Develop cross-selling between Line of Businesses service offer
Transfer new product sales opportunities to Account Managers from the BUs or Inside Sales from the country
Quote and close the deal for standard services offer
Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities
Keep update the data of Installed Base of the customers
Document all records of customer history in BFO.
Respond on-time and on-quality to On-demand requests from the customers.
Main interactions:
Customers, FS Operational Marketing, CCC, Outside services sales, Order Management , FS Operation
Key Success Factors:
Close collaboration with Outside Services Sales for complex on-demand sales
Reactivity on FSR and CCC opportunity generation
Regular collaboration with FS Operational Marketing Leader for thorough understanding of Demand generation plans, country Installed Base profile and associated services offer available and to be launched in the next months .
Qualifications
Education: Bachelor /associate degree in Electrical Engineering
Experience: 2 years IS/ Field Service Representative/Customer Care with knowledge of low voltage/medium voltage electrical distribution is an advantage.
Soft Skills:
sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice clear & understandable/ engaging & enthusiastic
Basic to intermediate skill in MS Office products (Excel, Word, Powerpoint), BFO.
Familiarity with Schneider Electric products and services.
Familiarity with phone, Internet, e-mail systems and social media
Verbal and written communication skills
Able to prioritize and manage multiple tasks and build customer relationships.
Successfully complete assigned training paths and successfully engage in technical sales conversations .
Language skills: native speaker level for local context.
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