Reports to the Senior Business Manager
Job Profile:
The operations manager would ensure the organisation is running as well as it possibly can by managing day-to-day activities, analysing statistics with a smooth efficient service that meets the expectations and needs of customers and clients.
Key Responsibilities:
Ensure company services and projects are delivered on time and to specification.
Coordinate day to day inter departmental activities.
Manage customer, vendor, MNO and Industry Regulator relationships.
Maintain service standards by ensuring internal processes are followed.
Identify, Solve (where possible) or escalate operational issues.
Ensure relevant information is shared amongst all departments.
Key Requirements:
Minimum of Bachelor’s Degree
Approximately 4-6 years relevant or transferrable experience. 40% must be VAS experience
VAS experience is a must have
Certificate Management Programs (e.g. Project Management, Product Management)
Completed NYSC
Post Graduate degree, MA/MBA/MSc [optional
Excellent documentation and presentation skills
Excellent man and resource management skills
Good analytical, numerate, reporting and computer skills
Good interpersonal skills
Good communication (verbal and written) skills. Above average competence using Microsoft Office Suite
Required Experience & Training
Project management/support
Service Delivery
Customer/Vendor Service management
Process Management
Software/Systems Development/Quality Assurance (or other technology related discipline
Personal Attributes
Presentable, well spoken with good interpersonal communication
Professional, Mature (Not age)
Self-motivated with a can do attitude
People, results and solutions oriented
Logical thinker and problem solver
Leadership skills and Trustworthy
ALL SUITABLE CANDIDATES MUST COME FROM VAS
Applicants should send CVs to s.olu@erecnigeria.com
Apply via :
s.olu@erecnigeria.com
