Reports to: General Manager Department: Operations Job Purpose
Coordinates the day-day operations of the branch by ensuring that staff and resources are optimally managed and targets are met.
To work with lead conversion officers so as to deliver the agreed conversion rate successfully and to stick to the set target of 08 out of every 10 registration to be recorded
To work closely with the CRM Manager to avoid any problem the Conversion Officers may be experiencing with the CRM
Core Working Relationships:
General Manager, Customer Service Manager, Admin Manager, Business Development Officers, In-House Reps, Events coordinator and HR Manager.
Key Areas of Responsibility
Submission of weekly/monthly branch report to the General Manager
Ensure allocated revenue targets and visa targets for branch are achieved and ensure effective supervision and monitoring of other Conversion Officers; as such accountable for the overall performance of conversion team in your branch.
Ensure that all the equipment are in proper working condition so that performance will not be affected
log on to CRM everyday and monitor queues to ensure that branch records are in the “Urgent” and “Critical” queues are moved to the next queues are moved to the next queues, keeping both the student and the institution promptly informed as to progress.
Conduct visa seminars.
Ensure compliance with Company operational and HR regulations and processes
Ensure compliance with Company application procedures/ student guidelines at all times
Advise staff on operations procedures and undertake annual appraisals with all staff.
Ensure that partner institution visits are run appropriately and successfully
Strategize and successfully execute marketing activities at branch level
To send regular report on school visit to Customer service manager, HR manager and Sales and service manager
Organize weekly branch meeting with all staff
Prepare Monthly Requisition for Branch
Prepare and send monthly petty expenditure report
Collate monthly service charge/registration records
Role Requirements Experience and Qualifications:
Undergraduate Degree or able to demonstrate the level of key skills required at degree level – essential
Minimum of 2 years work Experience in international education – essential
Considerable experience of coordinating operations within an organisation – essential
Significant experience of staff management – essential
Experience of financial management and processes – essential
Marketing experience – desirable
Experience in a customer facing role – desirable
Skills and Knowledge:
Excellent organisational skills – essential
Good report writing and analytical skills – essential
Proficient in use of Microsoft Office suite – essential
Knowledge of international higher education – essential
Knowledge of HR practices – essential
Excellent verbal and written communication skills – essential
Knowledge of basic finance management and budgeting processes – essential
Good supervisory skills – essential
Working knowledge of marketing principles – desirable
Personal Qualities:
Confident and professional demeanor
Motivational management style
Approachable and confidential demeanor
Excellent leadership and interpersonal skills
Applicants should send their CV’s to: hr.nigeria@preparationforlife.com
Apply via :
hr.nigeria@preparationforlife.com
