DEPARTMENT Front OfficeREPORT TO Duty ManagerRELATIONSHIPINTERNAL Front Office, Security, Housekeeping.EXTERNAL GuestsPURPOSE To Greet and welcome all guest to the Resort and relieve guests of their luggage on arrival.DUTIES AND RESPONSIBILITIES
Checks daily arrival list for guests with special need.
To be present at the front desk.
Be ready to assist guests, visitors when requested.
Ensure collection and delivery of guest luggage in an efficient manner.
Tag baggage and return the identification slip to guest.
Escort guests to room, placing luggage in room assigned by front desk
Inspect guest room for order and adequate supplies and informs guests of room amenities.
Delivers messages, packages to guest’s rooms and offices
Provide items on to guest and collect the items back form guest before departure.
Inform front cashier to charges items given on loan, in case there are any charges applicable.
Ensure that the guest the guest has verified that all luggage has been accounted for.
Update the luggage movement register.
Transport departing guest’s luggage from the room to the reception, then into a car after reconfirming with the guest.
Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
To provide an efficient luggage storage, delivery and collection service.
Perform any other duties that might be assigned by the Management.
JOB SPECIFICATIONQualificationDiploma in Hospitality industry or other related fieldPhysical AppearancePhysical fitnessMinimum experience requiredTwo years’ experience as a Porter or Custodian required.Skills requiredExcellent communication skills and good level of written and spoken English. Good personality and positive interpersonal skills.
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Applicant should possess a minimum of 3 years’ experience in the hotel / resort industry. Professional qualification in an added advantage. Qualified candidates should forward their applications to whisperingpalmscareers@gmail.com with job title as subject of the mail. • Only suitable and qualified applicants will be contacted.
Apply via :
whisperingpalmscareers@gmail.com
