Details:
Receive customer service inquiries
Respond to customer service inquiries
Promote company’s product and services
Handle certain transactions
Identify needs/wants of customers
Make available product brochures for customers
Update details for personal and business clients, such as name and address details
Provide pricing and delivery information to customers
Perform verification of customers
Greet customers in the warmest possible way and find out their problem or reason for calling
Responsible for cancelling or upgrading accounts Assist with placement of orders, refunds, or necessary exchanges
Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
Greet customers in the warmest possible way and find out their problem or reason for calling
Responsible for cancelling or upgrading accounts
Assist with placement of orders, refunds, or necessary exchanges
Provide advice on company information
Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept.
Position Requirements
Education: Bachelors Degree from a reputable University
Experience: Minimum of 2 years’ experience in customer service role.
Skills and Competence Requirements
Excellent communication skills – both oral and written, as well as a pleasant voice for effective communication
Ability to handle pressure
Good management skills, and the ability to pay attention to details
Good organizational, interpersonal, and problem solving skills
Excellent interpersonal skills
Computer proficiency
Highly motivated and enthusiastic
Ability to work under little or no supervision
Possess administrative skills, and the ability to work as part of a team
Ability to multitask and be flexible
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