KEY PURPOSE OF JOBThe General Manager is responsible for generating new revenue streams for the Business Unit he Manages (to an agreed annual target of paid revenue, this objective to be discussed and reviewed during the course of the year.)Through his office, provide key indices around revenue, direct and indirect cost, customers, and service delivery capabilities to properly position for future planningMAIN RESPONSIBILITIES
Strategy formulation & implementation
support the overall process of management and corporate decision-making to ensure the company maximizes its short, medium and long-term profitability and returns to its shareholders
liaise with other departments’ heads on the implementation of the company’s strategic and operational plans
develop, review, and report on commercial’s strategy, ensuring the strategic objectives are well understood and executed by team members
Management of overall commercial function including:
Customer Relationship Management
Developing a credible value proposition for the company’s customers
Manage the customer relations and Client Support Service function.
Identify and develop new business partnerships with customer/clients in order to build long-lasting and rewarding relationship
Business Development
Develop existing and new commercial opportunities for organization; develop client proposals
Evaluate emerging industry trends and advice management for necessary actions
Evaluate various SLA contracts and advise management on profitability
Business Reporting
Provide weekly/monthly/quarterly reports on business performance in order to optimize opportunities, outputs and revenue.
Project Management
Oversee the successfully management of corporate-wide projects to budget and time limits
Expenditure·present a yearly budget for management approval and prudently manage resources within those budget guidelines according to company policy and within ethical corporate governance guidelinesHealth & Safety responsibilities
·Ensure compliance with all health, safety and security regulations and policies.
Ensure that adequate and effective risk assessments are undertaken and regularly reviewed.
Liaise with Head of HSSEQ on any health, safety or security problem which you cannot resolve.
Responsible for the health, safety and welfare of all staff under direct management and expected to contribute to the health and safety of all personnel in the overall business unit.
Comply with health and safety procedures and instructions.
People management
Build and lead an effective and cohesive commercial team
Self-development and continuing personal development
manage the performance of managers and team members within the department through the formal performance management system
ANTICIPATED OUTCOMES OF ROLE
Improved Revenue generated (Budget vs. Actual)
Reduced Overhead cost (Budget vs. Actual)
Customer satisfaction
Timeliness and accuracy of reports
Personal Development plan achievement
JOB REQUIREMENTSEDUCATIONArelevant postgraduate business qualification (MBA or equivalent tertiaryqualification)EXPERIENCEMinimum of 10 years’ experience with the last three years in a strategic management rolePROFESSIONAL MEMBERSHIP OR REGISTRATION
Possession of Project Management certification (PRINCE2, PMI etc)
Membership of recognized Marketing body
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